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Privacy Policy

Effective Date: January 1, 2025

Welcome to ChatTu (operated via fbbot.getchattu.com). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our chatbot automation services.

1. Data We Collect

In order to provide our services, we may collect the following types of information:

Identity Data: Includes first name, last name, username, or similar identifier.
Contact Data: Includes email address and telephone number.
Platform Data: When you connect your Facebook, Instagram, or WhatsApp accounts, we collect your Page ID, public profile information, and access tokens required to send messages on your behalf.
Usage Data: Information about how you use our website, products, and services.

            Note for Meta (Facebook/Instagram) Users:

            We only request permissions that are necessary to enable the functionality of the chatbot (e.g., `pages_messaging`, `instagram_basic`). We do not use your data for advertising purposes.

2. How We Use Your Data

We use your personal data in the following circumstances:

To register you as a new customer.
To process and deliver your subscription order including managing payments.
To enable the chatbot functionality (sending and receiving messages via API).
To improve our website, products/services, marketing, and customer relationships.

3. Data Retention and Deletion

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Data Deletion Request: You have the right to request the deletion of your data at any time. To request data deletion, please email us at privacy@getchattu.com. We will process your request within 30 days.

4. Third-Party Links and APIs

This website may include links to third-party websites, plug-ins, and applications (specifically Meta APIs). Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

5. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email: support@getchattu.com
Website: fbbot.getchattu.com